What is Mediation?

Mediation is an informal, confidential process held in a private comfortable setting.

The mediation process is guided by a neutral third party (mediator) who guides disputants seeking common ground and better understanding of their individual interests and needs. From this, they develop a workable solution to their conflicting interests that they can agree on.

My practice is grounded in listening to understand guided by keen focus on careful construction of mediated common needs, common values, common goals resulting through your shared decision-making during the mediation. Sensitivity to conflicts that arise in family caregiving for Alzheimer's disease is an important advantage I bring to your mediation from my years of experience working at local and national levels on research, development, administration and education on Alzheimer's care and conflict issues including quality of care mediations for medicare beneficiaries. My online presence and outreach includes mediation, dementia caregiver column as well as education of graduate level healthcare administration, public health and healthcare informatics students of Grand Canyon University's College of Nursing, Healthcare Professions and DNP.

Mediation is different than other alternative dispute resolution processes in the following ways.


Negotiation involves opposing parties and a third party who IS NOT neutral.


Arbitration uses a neutral third party who actually makes the decision on how to resolve the conflict.


Litigation involves a judge who makes the final decisions. Litigation is far more time consuming, expensive and it is not as confidential as mediation.

With litigation and arbitration, there generally is a winner and a loser.

The expected outcome of mediation is win-win; disputants work together on the solution they feel comfortable with agreeing on.

Keeping disputants in charge is a key factor in mediation. The mediator has no decision-making role in the mediation process.

Mediation may be voluntary or court ordered.
When mediation is court ordered, disputants are simply ordered to show up for the mediation. From there, the process is voluntary.

In either case, mediation is confidential.

Advantages of Mediation

The mediation process has several advantages.

The main advantage is that the parties retain control over the decision(s) they choose to agree to.

Also, results are generally win-win because outcomes fit the needs and interests of the opposing individuals.
According to Mediator Susan Butterwick, Esq. "because the outcomes also reflect the party's choices and priorities, in turn, there is a higher level of compliance (80-85%) with the written agreement than there is with court judgments which, is much lower."

Confidentiality is a big plus for mediation.

The beauty of mediation is individuals are validated and empowered by participating in the process of mediation.

Sensitivity to family caregiving disputes is the advantage I bring to the table. I assist caregivers with resolving their differences over the caregiving situation. Inherent is the hope of salvaging precious family ties which are now strained due to caregiving.

Anxiety in such situations can lessen as the opposing parties are treated with cultural sensitivity communicated in a compassionate, courteous and respectful manner.

An important plus is that the groundwork is laid for improving the overall relationship as the parties work out their differences with the guidance of a neutral third party.

The Options
Mediation can be conducted face to face, online and conference telephone.

Experts claim that the increasing globalization of business makes online dispute resolution the effective choice when faced with conflict. This is equally true for family structures made even more complex from distance caregiving.

Click here for articles on Eldercare Mediation published in Mediate.com

Alzheimer Mediation For Dementia Conflict
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3031 N Civic Center Plaza
Scottsdale, AZ 85251

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